KEEPING HARRIS COUNTY MOVING

RIDES is a great option for people for whom public transportation is unavailable or inaccessible – helping eligible residents make medical appointments, shop, or simply get around and remain independent. 


WHAT IS RIDES?

RIDES is a curb-to-curb subsidized program that allows eligible customers and participating agencies to purchase transportation services at a significant discount. The customer/agency pays 40% of the total trip cost.


Each Customer May Select From Two Levels of Service:

Shared Ride This non-metered program in which passengers share rides with other passengers requires advance reservations. Of the two, this is the most economical for trips over 12 miles. The cost is based on the mileage distance from the point of pick-up to the destination. The price will range from $6.00 to $42.00, with the customer paying only 40% of this cost. Trips must be booked a minimum of 24 hours in advance.

Taxi Service The cost of this metered same-day service is based on the rate of the meter fare box. Customers may take a one-way trip with a maximum up to $48.00 – the customer pays 40% of the trip cost. With this service, rides are dispatched on the same day as the request. Trips can be booked 90 minutes in advance.

TITLE VI NOTICE – NONDISCRIMINATION

Harris County operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Harris County. For more information on Harris County’s civil rights program and the procedures to file a complaint, contact 832-927-4700, TTY Dial 7-1-1 (1-800-735-2988); email transit@csd.hctx.net; or visit our administrative office at 8410 Lantern Point Drive, Houston, Texas 77054. For more information, visit Harris County Transit.

To view our Title VI Policy click here. To file a Title VI Complaint or for information call 832-927-4700.

For other service complaints call 713-368-RIDE (7433).

Any information on this website is available in different languages and formats upon request.

ADA GENERAL COMPLAINT PROCEDURES

Harris County Transit will process and investigate complaints from individuals alleging discrimination in its programs, services or activities, under the American with Disabilities Act of 1990 (ADA). If you believe that you or another person has been discriminated against which is covered by ADA, you may file a complaint with Harris County Transit. You may submit your complaint by mail, fax, or email. All new complaints are subject to be processed and reviewed by Harris County Transit's ADA Coordinator.

Harris County Community Services Department
Office of Transit Services


Attention: ADA Coordinator - David Jones
8410 Lantern Point Drive
Houston, TX  77054

Phone 1:  832-927-4953

Phone 2:  713-578-2000 

Public Participation Plan   

Frequently Asked Questions (F.A.Q.)