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Award-Winning Program

  • The Harris County Rides program provides coordinated, subsidized transportation for seniors and individuals with disabilities across 1,772 square miles of Harris County, filling gaps where Metro or METROlift services are unavailable. Established in 2003, Rides has earned local and national recognition for service coordination and innovation. In 2011, Rides became the first program in the Houston region to implement an electronic fare card, enabling regional coordination through interlocal agreements with Gulf Coast Transit District, Galveston Island Transit ADA services, and Montgomery County Meals on Wheels. The system tracks client demographics, trip data, and agency usage, allowing efficient reporting and analysis. Rides collaborates with over 40 health and human service agencies and coordinates shared-ride and taxi services without owning vehicles. In 2025, Rides became the second U.S. program to partner with Uber Technologies, integrating same-day service into its electronic fare system. This innovation expands capacity, flexibility, and 24/7 transportation options for residents countywide. 
  • The Harris County RIDES program won the 2005 County Best Practice Award for "Outstanding Achievement" from the Association of Counties Leadership Foundation. 
  • Harris County RIDES Program was awarded the 2019 Houston-Galveston Area Council "Our Great Region 2040 Connection Award."
  • Harris County RIDES Program was recognized in the 2023 National Aging and Disability Transportation Center (nadtc). These innovative programs were thoughtfully selected based on specific criteria with the aim of enhancing transportation services for older adults, people with disabilities and caregivers within their communities.

 

Recognition

 

Customer Testimonials From 2017 Customer Satisfaction Survey

  • I am so grateful for this service. Thanks!
  • It’s so nice to have a dependable ride.
  • Thank you for the kindness from everyone at RIDES. Especially to the drivers they are wonderful with me, I had surgery on my eye and they help me very nice. Thanks again to all of you!
  • RIDES are always on time and they call to let me know the arrival time prior to my appointment. Thank you!
  • Very pleased with RIDES services.
  • I am very thankful for this program.
  • I am overall very pleased with everything about RIDES transportation service.