STEPS TO MAKING A RESERVATION

To Make Your Reservation for RIDES Service

First, select either a shared ride provider or taxi provider of your choice from the following approved lists.

Shared ride providers must be booked a minimum of 24 hours in advance, before 2:00 PM.
Taxi providers can be booked 90 minutes in advance.

Shared Ride Providers: Transportation is available 5 days a week, Monday-Friday: 6:00 AM to 7:00 PM per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before 2:00 PM on the previous day.

A New Haven Transportation --------------------------------------------- 832-723-5111
St. Anna's Tender Care Inc. --------------------------------------------- 832-983-4882
Quick Safe Transpotation --------------------------------------------- 832-915-0945

Taxi Providers: Transportation available 24 hours a day/ 7 days a week. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice.

Pasadena Taxi Company --------------------------------------------- 713-477-6000
zTrip --------------------------------------------- 713-428-5844

SIX STEPS TO MAKING YOUR RESERVATION:

Step 1

Select a provider of your choice.
Call selected provider (Before 2:00 PM, the day before if scheduling a shared ride trip).

Step 2

Identify yourself as a RIDES customer.

Step 3

Provide pick up and drop off address with your appointment time.

Step 4

For SHARED RIDES, tell the agent what time you need return pick up (if needed).

Step 5

Tell agent if you have any of these special needs:
Travel with a companion,
Use a wheelchair or

Service Animal.

Step 6

Present your picture I.D.
Upon exiting vehicle present your RIDES FARE CARD for swiping (drivers do not expect any tips).
Driver will provide a receipt that contains your card balance.
Repeat the same procedure for your returp trip.