To Make Your Reservation for RIDES Service

First, select either a shared ride provider or taxi provider of your choice from the following approved lists. 

  • Shared ride providers must be booked a minimum of 24 hours in advance, before 2:00 PM.
  • Taxi providers can be booked 90 minutes in advance. 

Shared Ride Providers: Transportation is available 5 days a week, Monday-Friday: 6:00 AM to 7:00 PM per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before 2:00 PM on the previous day.

  • A New Haven Transportation              ---------------------------------------------                    832-723-5111  
  • St. Anna's Tender Care Inc.                ---------------------------------------------                    832-983-4882
  • Quick Safe Transpotation                   ---------------------------------------------                    832-915-0945            
Taxi Providers: Transportation available 24 hours a day/ 7 days a week. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice. 
  • Pasadena Taxi Company                    ---------------------------------------------                     713-477-6000
  • zTrip                                                ---------------------------------------------                     713-428-5844


Step 1
Select a provider of your choice.
Call selected provider (Before 2:00 PM, the day before if scheduling a shared ride trip).
Step 2
Identify yourself as a RIDES customer.
Step 3
Provide pick up and drop off address with your appointment time.
Step 4
For SHARED RIDES, tell the agent what time you need return pick up (if needed).
Step 5
Tell agent if you have any of these special needs:
Travel with a companion,
Use a wheelchair or
Service Animal.
Step 6

Present your picture I.D.
Upon exiting vehicle present your RIDES FARE CARD for swiping (drivers do not expect any tips).
Driver will provide a receipt that contains your card balance.
Repeat the same procedure for your returp trip.