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STEPS TO MAKING A RESERVATION 

To Make Your Reservation for RIDES Service​

First, select either a shared ride provider or taxi provider of your choice from the following approved lists. 

  • ​Shared ride providers must be booked a minimum of 24 hours in advance, before 2:00 PM.
  • Taxi providers can be booked 90 minutes in advance. 

Shared Ride Providers: Transportation is available 5 days a week, Monday-Friday: 6:00 AM to 7:00 PM per provider schedules. Wheelchair accessibility provided. When scheduling a shared ride trip, please call your provider of choice before 2:00 PM on the previous day.

  • A New Haven Transportation: 832-723-5111
  • ​Starlight Associates LLC: 713-340-9130

Taxi Providers: Transportation available 24 hours a day/ 7 days a week. Wheelchair accessibility provided. When scheduling a taxi trip, please give your provider of choice 90 minutes advance notice. 

  • Lone Star/Liberty Cab: 713-444-4444 
  • Yellow Cab/ Taxis Fiesta/ Pasadena Taxi: 713-428-5844

 

SIX STEPS TO MAKING YOUR RESERVATION:

TitleUse SHIFT+ENTER to open the menu (new window).
  
Description
IndexUse SHIFT+ENTER to open the menu (new window).
  
  
Select a provider of your choice.
Call selected provider (Before 2:00 PM, the day before if scheduling a shared ride trip).
1
  
Identify yourself as a RIDES customer​.
2
  
Provide pick up and drop off address with your appointment time​.
3
  
For SHARED RIDES, tell the agent what time you need return pick up (if needed)​.
4
  
Tell agent if you have any of these special needs:
Travel with a companion,​​​​
Use a wheelchair or
Service Animal​.
5
  
Present your picture I.D.
Upon exiting vehicle present your RIDES FARE CARD for swiping (drivers do not expect any tips).
Driver will provide a receipt that contains your card balance.
Repeat the same procedure for your returp trip.​
6
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