Wheelchairs that meet the ADA standard are permitted onboard the vehicle. Please inform the reservation agent of your wheelchair or scooter use so an accessible vehicle may be sent to pick you up. The maximum lift capacity is 650 pounds, including the person in the wheelchair, and the maximum dimensions are 48 inches long and 30 inches wide.
Accessible vehicles are available in the fleet of all transportation providers. Accessible vehicles, each equipped with a lift or a ramp, are available for people who need a lift or ramp to board a vehicle. Please let the reservations agent know that you need accessible service when you reserve your trip. Accessible service is available at the same price and with the same service standards as non-accessible service.
Drivers may assist you in and out of the vehicle and assist you with some small packages weighing less than 20 pounds. A reasonable level of assistance will be provided to each passenger.
Portable oxygen tanks are permitted onboard. You must have full control of the tank, or be traveling with someone who can assist you.
Service animals that assist a customer with a major life activity are permitted on board. Please inform the reservation agent that you will be using a service animal when you make your reservation.
Pets are not permitted to be transported.
For suggestions or comments regarding this site please email us at
The information contained in this site was valid at the time of posting. Harris County assumes no liability for damages incurred directly or indirectly as a result of errors, omissions or discrepancies. Moreover, Harris County is not responsible for the content nor endorses any site which has a link from this page. For additional information please review our