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Pick-up window is the timeframe when your ride should arrive and be considered on-time.
A No-Show occurs when you fail to board the vehicle within 5 minutes after it arrives within the pick-up window. Trips that are not canceled at least 2 hours before your scheduled time will be considered Same-Day Cancellations. Same-Day Cancellations are counted as No-Shows. If you No-Show your trip going home, please call the transportation provider to reschedule your trip. You will be scheduled on the next available vehicle.
A Late Cancellation occurs when you cancel a scheduled trip between 5:00 PM the day prior to the trip and up to two hours before the scheduled pick-up time.
Under normal operating conditions, you should not be onboard the shared ride vehicle for more than 90 minutes. Taxicabs provide direct service to your destination.
Non-metered providers require advance notice to reserve a ride. Non-metered providers also use ride-sharing with other passengers. (See Service Guidelines.)
