A No-Show occurs when you fail to board the vehicle within 5 minutes after it arrives within the pick-up window. Trips that are not canceled at least 2 hours before your scheduled time will be considered Same-Day Cancellations. Same-Day Cancellations are counted as No-Shows. If you No-Show your trip going home, please call the transportation provider to reschedule your trip. You will be scheduled on the next available vehicle.
An appeal hearing may be requested for any suspension. Penalty progression starts new each calendar year.