Wheelchairs that meet the ADA standard are permitted onboard the vehicle. Please inform the reservation agent of your wheelchair or scooter use so an accessible vehicle may be sent to pick you up. The maximum lift capacity is 660 pounds, including the person in the wheelchair, and the maximum dimensions are 48 inches long and 30 inches wide.
All passengers must wear seat belts when using wheelchairs or similar equipment and must adhere to securement requirements, which includes facing forward. Failure to do so may result in the trip being cancelled, and the trip charged as a No Show.
Drivers may assist you in and out of the vehicle and assist you with some small packages weighing less than 20 pounds. A reasonable level of assistance will be provided to each passenger.
Portable oxygen tanks are permitted onboard. You must have full control of the tank, or be traveling with someone who can assist you.
Service animals that assist a customer with a major life activity are permitted on board. Please inform the reservation agent that you will be using a service animal when you make your reservation.
Pets are not permitted to be transported.
Refunds can ONLY be honored to a clients estate upon passing. Family members should contact the RIDES program office for further instructions.
Harris County RIDES - Monday through Friday - 8:00am-5:00pm - 713-368-RIDE (7433)
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